Frequently Asked Questions
Consultations & Project Planning
Do you offer free consultations?
Yes, all consultations are free of charge.
What is included in a free consultation?
Our free consultations may include:
* Site visits (if required and requested)
* Preliminary designs or proposals
* Cost estimates
How can I request a free consultation?
You can request a free consultation via phone or email.
Are there any eligibility criteria for a free consultation?
No, there are no restrictions on project types, locations, or budgets.
Do you provide consultations for residential, commercial, and community playgrounds?
Yes, we provide consultations for all three.
How long does a consultation typically last?
The duration depends on the scope of work.
Are consultations conducted in person, virtually, or both?
* Virtual consultations (via phone or video call) can usually be scheduled within a week.
* In-person site visits may take longer due to travel and scheduling.
What materials or deliverables will I receive after a consultation?
Clients receive a Product Guide, Site Amenities Brochure, and Sales Flyer to help with planning.
Is the consultation completely obligation-free?
Yes, consultations are 100% obligation-free.
Can I bring my own ideas or sketches?
Yes, you are welcome to share your ideas and sketches. However, they may need adjustments to meet safety requirements.
Pricing & Payments
When is pricing discussed?
Pricing is typically discussed after a design has been determined.
Do you provide itemized quotes?
Yes, we provide detailed quotes using our standard quote form. However, we do not have a publicly available pricing sheet.
Are there additional costs to consider?
Yes, potential additional costs may include:
* Freight charges on equipment
* GST & PST (taxes)
* Installation costs
* Surfacing (if required)
* Border timbers (if required)
What payment methods do you accept?
All equipment payments are made directly to Blue Imp. Madera Playscapes does not handle direct equipment payments.
Do you offer installment payment plans?
No, installment plans are not available.
Are there discounts available for schools or community projects?
Discounts may be available at the discretion of Madera Playscapes.
Partnership with Blue Imp
What is your relationship with Blue Imp?
Madera Playscapes is an authorized distributor and installer of Blue Imp products.
Do you offer the full range of Blue Imp products?
Yes, we provide the full range of Blue Imp playground equipment.
Are Blue Imp products customizable?
Yes, Blue Imp offers customization to meet specific project needs.
Do Blue Imp products come with warranties?
Yes, warranties and guarantees are provided directly by Blue Imp.
Can clients request Blue Imp products exclusively for their playground?
Yes, we only install Blue Imp equipment.
Installation & Support
Who handles the installation?
Madera Playscapes is an authorized distributor and installer of Blue Imp products.
Do you offer maintenance services for installed equipment?
Yes, we provide maintenance services for Blue Imp equipment at an additional cost.
Can I request modifications or upgrades to an existing playground?
This depends on the existing equipment, its age, and available space.
Are there any promotional offers for schools or community projects?
Promotional offers may be available and are determined at Madera Playscapes’ discretion.
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